Warranty Policy
At Hagenz Market, we stand behind the quality of our products. Our warranty policy is designed to give you peace of mind with every purchase.
Standard Warranty Coverage
All products purchased through Hagenz Market are covered by our standard 12-month limited warranty against manufacturing defects in materials and workmanship.
This warranty is valid from the date of original purchase and applies only to the original purchaser. It is non-transferable.
What is Covered
- Manufacturing defects in materials
- Workmanship issues under normal use
- Failure of internal components
- Structural integrity issues
What is Not Covered
- Normal wear and tear
- Accidental damage or misuse
- Unauthorized modifications
- Natural disasters or external causes
How to Make a Claim
Submit Request
Contact our support team with your order number and photos of the issue.
Evaluation
Our technical team will review your claim within 3-5 business days.
Resolution
We will repair, replace, or refund the item based on the evaluation.
Need More Coverage?
We offer extended warranty plans for up to 3 years on select electronics and high-value items. Contact support for more details.