Need to start a return?
Log in to access your order history and submit a return request instantly.
Return Policy
- Items must be returned within 30 days of delivery.
- Items must be in original condition — unused, unwashed, and with tags attached.
- Digital downloads and subscription boxes are non-refundable.
- Defective or damaged items are eligible for a full refund or replacement.
- Return shipping costs are covered by Hagenz for defective items; otherwise the customer covers shipping.
How It Works
01Find Your Order
Log in to your account and go to Order History. Click the order containing the item you want to return, then select "Start a Return."
02Select Items & Reason
Choose the items to return and briefly describe the reason. Our team reviews all returns within 24–48 hours.
03Ship It Back
Once approved you'll receive instructions by email. Pack items securely and drop off at your nearest carrier location.
04Refund Processed
Refunds are issued to your original payment method within 5–7 business days of receiving the returned item.
Need help with a return?
Our support team typically responds within 24 hours.